Learning Support Center

ask a tutor

Like your classes, the Learning Support Center will be serving students online-only for the first two weeks of Spring Quarter 2020 as a preventative measure against the spread of coronavirus (COVID-19). But you can still receive free tutoring help from the tutors at the Learning Support Center!

Introducing: Ask a Tutor!

We are offering a new way for you to receive free, online tutoring assistance. Ask a Tutor will become a regular part of our Learning Support Center offerings and will continue to be a resource for you even after concern about coronavirus has passed.

You are now able to submit questions to tutors through the forms we have below for particular subjects, and you will receive an emailed response back within 24 hours. Tutors will respond to questions in the order that they are received.


Current Response Wait Time: CLOSED TO NEW QUESTIONS UNTIL APRIL 13.

If you have questions for the Learning Support Center staff while we are closed for the quarter break, please email tutoring@edcc.edu or contact Jeremiah Roland or Lauren Campbell directly.


Announcement about Exams, Quizzes, and Projects:

Please DO NOT submit quiz or exam questions or other assignments your instructors have told you not to receive outside help completing. Ask a Tutor works with faculty to ensure students do not receive help on these assessments, and follows the Edmonds CC Student Code of Conduct as it relates to Academic Dishonesty


Use the links below to submit your questions:

Accounting Questions

Biology, Chemistry, and Physics Questions

BSTEC, CIS, and Computer Science Questions

Math Questions

Other Subjects and General Questions

Writing Assignments (eTutoring)

Please note: While you can submit questions at any time, day or night, our tutors are online answering questions only during the same hours we would typically be open on-campus. This means you can expect responses during the following periods of time:

Monday: 8:30 a.m.-4 p.m.
Tuesday: 8:30 a.m.-6 p.m.
Wednesday: 8:30 a.m.-7 p.m.
Thursday: 8:30 a.m.-7 p.m.
Friday: 8:30 a.m.-2:30 p.m.
Saturday: 12-4 p.m.

 

If you experience any difficulties filling out the forms, please email tutoring@edcc.edu and we will help figure out what is going wrong.


** Before you begin using Ask a Tutor, learn more about how this new service works! **


How do I submit a question?

To submit a question to our tutors, click on the form that matches the class you have a question from and fill out all of the required sections. If at all possible, please do not skip the “optional” sections where you can include a photo of the question and your work on it so far, because those can be very helpful for our tutors to see.


Which subjects can I receive help with through Ask a Tutor?

For these forms, you can request help with accounting, math, chemistry, biology, physics, BSTEC, computer science, and CIS. There is also a form for requests for help with classes that are not listed here, though we do not guarantee we can support unlisted classes.


Where do I go to get help with a writing assignment?

If you want help with a writing assignment, we ask that you submit your writing to eTutoring. The system is different than our forms, but the type of tutoring is the same: you will upload your writing and tell tutors about the assignment your instructor gave you, and you will receive a written response with feedback on your writing from a tutor. When you receive writing help on eTutoring, you typically see a response from a tutor between 24-48 hours after submitting your paper, but when you sign in, it will tell you the current expected wait time, which may be lower or higher than that.


What if I don’t see my class listed on these forms?

The forms are for our most requested subjects, but we know that they don’t capture all of the classes you might be taking and want help with! If this is the case, please use the Other Subjects and General Questions form and we will do our best to see if we can provide you with tutoring support for a class not listed on the other forms. Please be understanding in that we do not have our same number of in-person tutors participating in online tutoring, and so the subjects we can support are slightly different online vs. in the on-campus LSC.


How many times a day can I submit a question?

We have not placed any limits on Ask a Tutor usage yet, so feel free to submit as many questions as you have. We may add a limit in the future, if necessary.


Can I use a phone to fill out the form or do I have to use a computer?

You can use a phone or a computer. Actually, using a phone to fill out the form makes it especially easy to attach a photo to show a tutor what you are working on!


Will I be receiving live tutoring? 

No, the tutoring will not be live. You will submit your question and then will receive a response back from a tutor later. 


How will I receive a response? What will the tutor’s response look like?

You will receive a response sent to the email address you provide on the form. The tutor will write up a response in a Google Doc, which will be View-only, and they will share the link to that Google Doc with you in the email they send. They will also give you instructions for how to Download or copy the Google Doc so you can save the response and copy and paste from it, if you like.


How long will it take to receive a response?

In general, we say that you will receive a response within 24 hours. This means that while typically you will receive a response much sooner than that, it could be up to 24 hours. How long it will take depends on how busy we are, when you have submitted your question, and when we have tutors working who can answer the particular question you have.

Generally, we find that we are able to respond to most questions within about 1-4 hours.


I’ve received my response--why can’t I type in the Google Doc? How can I make a copy I can edit?

Our tutors’ responses are kept View-only so that nothing can accidentally get erased or changed when you receive it, which is why you won’t be able to type into the document you receive. But, you can make a copy of the document and then you can type into it, if you wish. All you have to do is click on File, and then click Make a Copy. You can then name the new copy whatever you like and it will be saved in your Google Drive. If you want to download a copy of the response to your computer, click on File, Download, and choose the file format you prefer, like Microsoft Word.


Can I ask a follow-up question about a tutor's answer?

Yes. If you have a clarifying question you would like to ask about something a tutor said in their response, please submit that through the same form as your original question. Where you would typically select "Class Name," instead select "Follow-Up Question," and then be as specific as possible about what your follow-up question is in the next sections where you describe your question. Do not reply to the email the tutor sent you, since you may be waiting quite awhile for a response depending on that tutor's work schedule. 

Only select "Follow-Up Question" if you want clarification about an answer a tutor has already given you.


What if I have a question for the Learning Support Center that isn’t about a specific class or homework question?

We welcome all questions, just as we typically would in our physical space! Please use the Other Subjects and General Questions form and we will do our best to get an answer for you or direct you to the person who will have an answer for your question.


Who is answering these questions?

Some, but not all, of the tutors you work with at the in-person Learning Support Center are also working online to answer the questions you submit through our forms. You will likely see some familiar names answering your questions!


Can I request a specific tutor to answer my questions?

At this time, no. While we can accommodate requests for particular tutors in our in-person tutoring services, because we are more limited online, we are unable to allow tutor requests.


What about eTutoring? Can I still use eTutoring to get online tutoring help?

Yes, you may still use eTutoring to receive help online, and we are directing all students who want help with writing assignments to use eTutoring to receive feedback. 

If you want to use eTutoring for their Live Tutoring functions, you can still do that! But we do ask that you try to keep those sessions to a minimum and, whenever possible, use Ask a Tutor instead. When you use Ask a Tutor, you have the benefit of receiving help from tutors you already know and who know very well the classes you are taking here at Edmonds.